Is your merchandise authentic?

Yes, everything we sell in our online shop is 100% authentic. Before we sell any watch or piece of jewelry we will thoroughly inspect every aspect of that item. Only after we can confirm it is 100% authentic we will have that item listed for sale. The only time we will sell an item not created by the manufacturer is if we explicitly say that this item was created by Big Ben Time Zone.

Do items come with the original manufacturer packaging?

Any item that comes with the original box or paperwork will clearly state that in the description of the item you are purchasing. If your purchase does not include the original manufacturer packaging please expect your purchase to come in our lovely jewelry box packaging.

What is your TRADERS Program?

If you are someone who constantly enjoys wearing a luxury timepiece but does not want to own many watches at a given point, this allows you to own as little as 1 watch at a time while having the ability to trade your old timepiece in for top dollar towards a different timepiece.

Can I sell on consignment?

We typically do not sell on consignment unless we are certain we can sell your watch. If this is something that interests you please email us and we will get back to you shortly on what we think is the best option for you.

What countries do you ship to?

We ship worldwide, (excluding Belarus, Cote D’Ivoire (Ivory Coast), Cuba, Iran, North Korea, Myanmar, Russian Federation, Sudan, Syrian Arab Republic, Zimbabwe, and any other destination sanctioned by the U.S. Treasury Department), unless it states that we specifically do not ship to your country. International shipping fees may apply and there may be country specific import taxes and duties that you would be responsible for.

How do I apply my store credit?

To use your store credit, you will be asked to input your unique one-time code at checkout. We will validate the code and grant you the credit assigned to your code.

What forms of payment can I use for US buyers?

We accept VISA, MasterCard, American Express, and Discover credit cards, PayPal, Bank wire, and our third-party financing company Affirm. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to return signed invoice with a copy of your driver’s license. Once your items is ready for shipping, you will receive tracking information.

What forms of payment can I use as an International buyer?

Please note if you are an international buyer outside of the U.S we only accept Bank wire as a valid form of payment.

What is Affirm?

Affirm is a third-party financing company. Affirm offers 6, 12, & 24 months of financing. Simply choose Affirm as your form of payment during checkout, and you will get redirected to their site once the checkout process is complete.

Do I need to pay sales tax?

Any package being shipped to a New York State resident is obligated to pay an additional 8.625% of the final sale price. All other states and countries are exempt from any taxes to date.

How do I sell my watch to Big Ben Time Zone?

Click here and follow our 5 simple steps.

How do I get top dollar for my watch?

Provide us with clear photos and a detailed description of what you are selling. This way we can offer you our maximum price because we know exactly what we will be receiving. Additionally, if you select store credit as a form of payment, we can offer you slightly better rates on your timepiece.

How long does it take to get paid after I send the watch?

After we receive the watch, we will confirm that it is as described and will provide payment in full the same day!

How does shipping the watch work?

We will send you a free shipping label that you print out and stick on the designated package.

How do I get my watch repaired?

Click here and follow our 5 simple steps.

How long does it take to get my watch fixed?

Depending on what needs to get done it can take anywhere from 2 days to a couple of weeks. It really comes down to if our watch maker needs to order special parts and how complicated the service work is.

What repair work do you offer?

Our most common services are listed directly on our website. If you need something done that is not listed, please fill out our form and explain to the best of your ability what you need done.

Can the free quote vary from the actual price of service work?

Our quote is typically the cost of what it will be to service your watch. Before starting any service work on your watch, we will confirm exactly how much it will cost to complete the job from start to finish. After you as the original owner confirm the final cost, we will begin servicing your watch.

Is there any warranty on the service work?

We provide a 1-year warranty on the mechanism of any overhaul job.

How do I request a specific watch?

Click here and follow our 3 simple steps.

How long does it take to find the watch I am seeking?

We make it our best effort to find your watch immediately and it can take up to 10 days depending how difficult it is to come across your desired watch.

When is payment due?

Payment is due in full upon ordering the watch.

Can I return the watch if I special request it?

All sales are final on special request orders. We will answer any questions you have prior to making your order. So, you know exactly what you are getting before you pay.