It is our priority that every customer is 100% satisfied with their purchase. This means we offer a 3 -day full refund minus any processing and shipping fees.
Refunds on all items purchased in our store are subject to the following conditions:
Preowned – We will gladly accept the return if the item is received in the same exact condition it was shipped including any extras that came with the watch such as box/paperwork/booklets. This means any alteration, damage, or wear to the watch will nullify your 100% money back guarantee. Before returning any merchandise, we ask that you email us promptly. Refunds are sent at your sole cost and expense. Please be sure to insure the contents for their full value as we are not responsible for lost packages.
Unworn/Stickers – All items that are unworn and have the factory stickers on them are not subject to being returned if the item is worn or any of the stickers are removed. Removing any stickers will significantly impact the value of the watch and cannot be sold for the same price again.
Special Request – If you completed an order through our special request page, we do not accept returns. If you would like to return this watch, you are more than welcome to sell it back to us.
For all our customers we do offer a TRADERS program where we will pay you a competitive rate for any watch that was originally bought through our store. If you are someone who constantly enjoys wearing a luxury timepiece but does not want to own many watches at a given point. This program allows you to own as little as 1 watch at a time while having the ability to trade your old timepiece in for top dollar towards a different timepiece.
3 days begins from when your order is delivered to the address on file.