Big Ben Time Zone offers a 1 year in house warranty on the mechanism of luxury timepieces sold through our website. We will note in the listing of each item whether the complimentary warranty applies or not. Any mishandling or tampering to the watch will result in your warranty being invalid. Because most mechanical and Quartz watches do not keep perfect, accurate time, the warranty does not cover watches that run slow or fast, nor does it cover damage caused by wearer abuse or misuse, such as (but not limited to) knocks, dents, crushing, and scratching. The warranty does not cover cracked, scratched or broken crystals, or water damage. Alterations and/or repairs, or custom work done. Additionally, any attempted repair, modification, or general tampering of the watch by will render this warranty null and void. The warranty also does not cover wholesale/dealer orders. Our Warranty is limited to U.S. based customers only. It does not apply to international transactions. All international sales are final. The warranty is also non-transferable and is only valid for the original buyer.

Please contact us directly before sending your watch in if it still under warranty. We will provide you with detailed instructions before sending your watch in for repair. We will not be responsible for any watches that are sent in to us for repair without proper notice. Big Ben Time Zone is not responsible for any watches lost in transit for warranty repair.

Note any watch serviced by Big Ben Time Zone will render the original manufacturer warranty if there is one in place. Big Ben Time Zone is not an authorized retailer for any of the brands that we carry. Big Ben Time Zone provides its own warranty on its watches unless stated differently in the corresponding listing. Any company or any of its subsidiaries are under no obligation to warranty-service watches sold by Big Ben Time Zone.